COVID-19 Reveals How Easy Working With Offshore Teams Is

COVID-19 Reveals How Easy Working With Offshore Teams Is

As the world pivots to remote work in the face of the Coronavirus pandemic, it has revealed to many businesses just how easy it is to work with offshore teams to get the job done. 

At Smiles, we build expertly-managed teams in the Philippines and given our location, we’re no stranger to disaster, albeit it’s usually a natural one and not a biological one.

As a result, we are well-versed in adaptability (a widely recognized beneficial trait of working with Filipinos) and use our experience to build-in systems that eliminate risk, support-working-from-home when needed, and above all else keep your business running effectively. 

coronavirus and remote working

The digital landscape is changing, and it may be time to ask yourself, how prepared are you?

Here are 5 reasons why, at Smiles, we believe the future for global teams is offshore…

1. Reliable Business Continuity

When you work with an offshore team, weather warnings, natural or biological disasters (like the Coronavirus) do not pose as big a threat to your company as working within traditional in-house business models.

At Smiles, we’re extremely adaptable. As long as there is WiFi & everyone is fit, healthy, and happy, it’s business as usual.

We’re serious about security 24/7 (not just in times of uncertainty), that’s why our compliance teams are always in place to monitor employees and ensure they remain compliant with your policies even during a crisis.

Our investments in state-of-the-art technology mean that your data is protected whatever the weather.

technology at smiles

Couple this, with our talented hands-on teams we’re ready to pivot operations quickly and effectively as required.

Smiles’ Response to The Coronavirus Outbreak

During the Coronavirus global pandemic, the Filipino government advised BPOs to keep operating as normal.

However our employee’s safety is of our utmost priority, and in spite of this we took action to stop the spread by:

  • Implementing systems to work-from-home where possible
  • Scheduling daily deep clean disinfection of all of our office spaces
  • Installing hand sanitizer stations at every turn
  • Running educational campaigns to inform staff about the virus and how we can reduce the spread, handle stress, and dispel the confusion & misinformation
coronavirus and remote working

2. Meetings Take Less Time & Are More Effective

Efficiency is everything to your expertly-managed team here in the Philippines.

We spend less time on redundant communication and more time getting meaningful work done for your business.

Getting everyone together to calibrate on deliverables (even during a global pandemic) is quick and easy – meetings are conducted over software like Zoom, at specific dates and times. 

coronavirus and remote working

Your team members can also quickly escalate questions via your preferred channel (phone, Slack, Email, help-desk, etc.)

3. Save Money On Overheads

When something as impacting as the Coronavirus strikes we understand there may be less cash flow for your business.

Working with offshore teams lessens the financial burden as you will be paying less all-round.

Remote teams = low overheads. Save on office space, cleaning costs, commuting, and much more.

This means we can charge you less – yet, with a lower cost of living in the Philippines, your teams keep more. 

Not only that, but it alleviates the legal liabilities too…

Your only agreement is with us, and we’ll employ the members of your team.

coronavirus outsourcing

As a result, you get a full-time team without the hassle and complication of employing them directly.

A Predictable Billing Workflow

Like everything we do, our billing process is designed for simplicity. There’s no clutter or confusion.

Just a clear month-to-month process that makes tracking costs easy. Every employee dedicated to your account is charged at a fixed hourly rate in your local currency.

We’ll send an invoice at the start of each month for the previous month’s work – and give you a discount on your next invoice if you pay within 7 days.

4. Be Open For Business 24/7

At Smiles, we’ve got every timezone covered. Not only will you get a quicker turnaround time for tasks, but your company can also remain open for business 24/7. 

bpo for different timezones

What’s unique here at Smiles is that we don’t just select any candidates to do the work,  we build you a specialized fully-trained team with built-in relievers for resilience at no extra cost.

 We do this at a ratio of 5-7 to 1 so you can rest easy knowing you’re protected with fully-trained team members to cover absences and sickness if they occur.

The best part?

You don’t spend anything until we’ve built a team you can trust. If we don’t find the right candidates, walk away with no financial impact.

Whenever someone is added to your team, spend two weeks training them at no charge – you only start paying us once your team is up-and-running.

5. Offshore Teams Are More Productive

To make performance more rewarding we created our one-of-a-kind Smiles Performance Bonus program that keeps employees driven to deliver.

They have the chance to earn up to 30% on top of their basic salary through good attendance, client satisfaction, and policy adherence.


For Filipinos, there is no higher motivation than to provide for the family (especially during a coronavirus outbreak).

To do that, they will not only work hard but also find ways to put themselves in a position to succeed.

Get Up-And-Running In No Time

Smiles’ simple approach to outsourcing can streamline operations and turn your business into a lean machine with lower costs, higher employee satisfaction, and overall consistent growth.

What steps are you taking today to future-proof your business?

Schedule a call with our CEO Graham Innes below to discuss how we can help you.

Additional Resources You May Find Useful

  1. Resilient, adaptable, and emotionally stable by nature5 things you should know when working with teams in the Philippines.
  2. Dedicated to providing better healthcare for everyone Smiles’ commitment to paying higher PhilHealth contributions 2020-2025
  3. The benefits of Smiles On Demand operating outside the city why we’re not in Manila or Cebu
  4. The added management benefits of BPO outsourcing The difference between BPOS and hiring freelancers