15 Qualities You Need to Get a Good Customer Service Job

15 Qualities You Need to Get a Good Customer Service Job

Do you have what it takes to get a good customer service job?

If you’re a people person building a worthwhile and meaningful career in customer service has never been so rewarding.

Not all customer service jobs are created equal!

Work for a business that has a great reputation, strives for excellence and offers a dynamic workplace for anyone who is driven to deliver.

At Smiles On Demand when we are hiring customer service reps (CSR) for new or existing clients here are just some of the must-have qualities we look for in potential candidates.

customer service qualities

15 Qualities You Need to Get a Good Customer Service Job

1. Superior communication skills – Are you a people person? Do like talking and communicating with different kinds of people from all over the world? If you answered yes, then you’re off to a great start! Knowing how to use words effectively makes communicating with customers all the easier, and rewarding. If you aren’t a good communicator, it’s likely customer service may not be the field for you. However, if you’re a great writer and are passionate about helping people you may want to explore non-voice accounts.

2. Self-control – at some point in your customer service career you will come across a customer who is difficult to deal with. Self-control helps you deal with both the easy and hard times that come with serving the public. Compassion is a big part of self-control, understanding and relating to how the person is feeling will help you get inside their head and provide the most effective solutions to ease their frustrations as quickly as possible.

3. A good work ethic – at Smiles, if you’re looking for a role where you can let your mind drift, we’re not for you. But if you want a job that’s more rewarding – both personally and financially – we offer a place where you can really put your knowledge to work. Customer service is often provided to clients 24/7 so you have to be a team player if you want to provide exceptional service around the clock. Sometimes, this may also mean being willing to work graveyard shifts.

4. Patience – both for your own sake and the customer’s sake. It’s important to take the time to understand how and why the customer has ended up in their frustration. The reality a large part of why customers reach out in the first place is that something has gone wrong. For this reason alone, patience is needed to take each inquiry with a fresh and enthusiastic approach.

5. The ability to be relatable – a customer always responds better to an agent when they feel like they can relate to the person whether it’s face to face or over the phone. Sometimes this might be something as off the cuff as sharing your own short anecdote on why you understand their frustrations, or simply by appealing to them on a human level by saying things like “I understand how busy life can be sometimes…”.

6. Caring – the best customer service agents are those who genuinely care about their customers and the outcomes of their conversations. It’s more than just a paycheck it’s about adding value and improving the quality of life for the customer.

7. Compassion – we touched on this in one of our very first points. Compassion is one of the most effective tools a customer service agent can have when it comes to understanding the root cause of the problem. It’s often what drives the wish to help a customer.

8. Driven to help others – if helping people doesn’t bring you joy, it’s likely a customer service role isn’t the job for you. A large part of your job will be doing whatever you can to help and resolve the problem. Sometimes this will require more effort than other times but a great customer service agent won’t stop until the job is done.

9. Experience in dealing with the public – higher-paying customer service roles require that you have previous experience in handling the general public. If you don’t have this experience, be willing to start at the bottom and work your way up.

10. Knowledge of the product – knowing the brand you are working on behalf of like the back of your hand is what will set you apart! How can you help your customers with world-class service if you don’t know what they’re selling or your customers have bought in the first place?

11. Phone skills – a good paying customer service job will without a doubt require that you know how to work multi-phone lines.  How are your phone skills?

12. Work well with others – If you can’t be a team player, you are not going to find the best customer service job.  Good customer service takes teamwork.  Working well with others is an essential skill for being successful.

13. Okay with being managed Are you okay with not being your own boss?  Customer service requires a tremdonous amount of expertise and oversight to maintain the quality of service. This means that you will have a manager to answer to. Can you handle taking direction from a superior authority? If not, customer service may not be for you.

14. Willing to go the extra mile to please customers – those who go above and beyond for their customers reap the rewards!

15. Customer appreciationa good job in customer service will require that you have a general appreciation to customers.  After all, they are the ones who will be providing you with a job. Without them, your job would not be necessary.

customer service qualities

Do you think you have what it takes to be a customer service rep at Smiles On Demand?

If you answered YES we encourage you to take a look at our careers page and stay up to date with the most current CSR listing on our Facebook page.

Comment under this blog to be informed of our current vacancies.

We’ve tripled in size over the last 2 years!

Join a team that cares about your talent.