Industry Thoughts and Comments

From our Leadership Team and Guest Contributors
Celebrating Halloween at Smiles On Demand 2021
02
Nov
21

Celebrating Halloween at Smiles On Demand 2021

Halloween hit different this year! You can still feel the good vibes buzzing in the air at Smiles On Demand. Here’s why: When our employees choose Smiles to build a worthwhile and meaningful career, we want them to be excited, motivated, and happy. So we do everything we can to show them how much their […]

On-Site COVID-19 Vaccinations at Smiles On Demand
13
Dec
21

On-Site COVID-19 Vaccinations at Smiles On Demand

We’re now offering on-site vaccinations at Smiles On Demand! As one of the fastest-growing BPOs in the region, we’re doing everything in our power to protect our people from the risk of COVID-19 and subsequent variants. That’s why we enlisted the help of IATF personnel (Inter-Agency Task Force For The Management of Emerging Infectious Diseases) […]

4 Types of Shopper and Their Customer Service Preferences
27
Oct
21

4 Types of Shopper and Their Customer Service Preferences

In this blog, discover the 4 types of shopper you may encounter in your business and their customer service preferences (informed by behavioural psychologists). Understanding how your customers make their purchasing decisions enables us to provide world-class tailored solutions that meet and exceed their needs. Great customer service = happy customers. Happy customers = improved […]

Send Business Soaring!  Capture The Chinese Market By Targeting These Industries
29
Sep
21

Send Business Soaring! Capture The Chinese Market By Targeting These Industries

The Chinese market is booming! Even in the midst of a global pandemic, it remains ones of the strongest and most dynamic economies in the world. If you want to make the most out of the business opportunities this presents, you need to know which markets are soaring and why. Identifying the Chinese Market High-Growth […]

15 Qualities You Need to Get a Good Customer Service Job
15
Oct
21

15 Qualities You Need to Get a Good Customer Service Job

Do you have what it takes to get a good customer service job? If you’re a people person building a worthwhile and meaningful career in customer service has never been so rewarding. Not all customer service jobs are created equal! Work for a business that has a great reputation, strives for excellence and offers a […]

How Many CSR Agents Do You Really Need?
25
Aug
21

How Many CSR Agents Do You Really Need?

Starting out when outsourcing you may be wondering “how many CSR agents do I need”?  That’s a great question!  And hopefully, after this blog something we have helped you answer.  Ensuring sufficient staffing is crucial.  With today’s consumers demanding 24/7 omnichannel customer support, you need to build a high-functioning team with the right amount of […]