Industry Thoughts and Comments

From our Leadership Team and Guest Contributors
COVID-19 Reveals How Easy Working With Offshore Teams Is
19
May
20

COVID-19 Reveals How Easy Working With Offshore Teams Is

As the world pivots to remote work in the face of the Coronavirus pandemic, it has revealed to many businesses just how easy it is to work with offshore teams to get the job done.  At Smiles, we build expertly-managed teams in the Philippines and given our location, we’re no stranger to disaster, albeit it’s […]

Smiles On Demand’s Star-Studded Christmas Party 2019
06
Jul
20

Smiles On Demand’s Star-Studded Christmas Party 2019

Behold our star-studded Christmas Party 2019. Welcome to the Oscars! Safe to say we saw out an incredible 2019 in style. 😃😎 We hope everyone at Smiles On Demand enjoyed it. Can you believe we are already half-way through 2020? Take a trip down memory lane with us today as we revisit the magic of […]

6 Tips That Will Give You the Most Success in Outsourcing
16
Jul
20

6 Tips That Will Give You the Most Success in Outsourcing

It all comes down to gratitude… At Smiles, we’re enthusiastic about bringing you top tips on how to get the most success in outsourcing, because ultimately, our end goal is to make our partnership a prosperous success for your business. Over the years our senior managers have noticed that clients who are passionate about their […]

The Pathway to Customer Retention for eCommerce in 2020
28
Jul
20

The Pathway to Customer Retention for eCommerce in 2020

Your customer retention rate doesn’t just speak for your products it speaks for your brand as a whole. According to Forbes, it costs seven times more to attract new customers than to retain existing customers, so… How Do You Retain eCommerce Customers?  For many, the internet has become the chosen place for people to shop. […]

4 Smiles Service Features That Remove Risk At Every Stage
15
Aug
20

4 Smiles Service Features That Remove Risk At Every Stage

At Smiles On Demand, we understand that starting out on your outsourcing journey might feel a little daunting at first. After all, you are trusting a third-party with your business, right? We get it. Our 4 Core Service Features That’s why at the heart of everything we offer at Smiles you’ll find our 4 core […]

A Responsible BPO Company You Can Feel Confident About
24
Aug
20

A Responsible BPO Company You Can Feel Confident About

If you’re looking for a responsible BPO company you can trust, look no further… Unlike many BPOS, at Smiles we operate on a business model that focuses on responsible, sustainable, and ethical practices. Because, at the heart of it,  we’re steadfast in helping to build a brighter future for everyone.  Here’s how… Corporate Responsibility I […]