Industry Thoughts and Comments

From our Leadership Team and Guest Contributors
How Customer Service Outsourcing Can Supercharge Your Revenue Growth
20
Apr
20

How Customer Service Outsourcing Can Supercharge Your Revenue Growth

At Smiles On Demand, customer service outsourcing isn’t just about saving you money… With the right oversight, training, and incentives, you can not only control costs you can supercharge your revenue growth! How? By spreading smiles and simplifying support you can scale your business quickly, catapulting its success to exponential growth. Know Your Strengths In […]

105 Days Paid Maternity Leave Now Guaranteed By Law!
10
Mar
20

105 Days Paid Maternity Leave Now Guaranteed By Law!

So, you want to know everything there is to know about the newly expanded maternity leave benefits in the Philippines?  You’re in luck, because we bring great news, and yet another reason to smile! 🙂  Everything You Need to Know About The Expanded Maternity Leave Act:   The Government’s New Law   Who is Entitled to […]

BPO VS Hiring Freelancers – What’s the Difference?
28
Mar
20

BPO VS Hiring Freelancers – What’s the Difference?

BPO VS hiring freelancers…What’s the difference? Outsourcing and freelancing are two words that are often used to indicate similar meanings. Yet, if we explore how each function we’re able to quickly see that they couldn’t be more different. Complete opposites in fact! At Smiles On Demand, we’re a BPO (Business Process Outsourcing Company), which means […]

Why Smiles On Demand’s Offices Are NOT Located in Manila or Cebu
17
Mar
20

Why Smiles On Demand’s Offices Are NOT Located in Manila or Cebu

If you’re wondering… “why are Smiles’ offices not located in major cities like Manila or Cebu?” There’s a very strategic answer. In the same way that many people think the UK revolves around London, Manila is not only the capital of the Philippines, but it’s also associated as being the financial, publishing, and business center.  […]

Smiles’ Commitment To Paying Higher PhilHealth Contributions 2020-2025
31
Jan
20

Smiles’ Commitment To Paying Higher PhilHealth Contributions 2020-2025

Have you heard about the rise in PhilHealth contributions? Here’s Everything You Need to Know:  Does Smiles Provide PhilHealth and HMO?   What is PhilHealth’s New Contribution Schedule?  Who are Direct Contributors?  The Implementation of Universal Health Care Law  What About Self-Paying Members?  What About Employed Persons with Disability?  The Benefits of New Contribution Schedule […]

5 Things To Know When Working With Teams in The Philippines
29
Feb
20

5 Things To Know When Working With Teams in The Philippines

Are you thinking about working with teams in the Philippines, but want to know a little more about the cultural nuances and subtleties you may encounter first? We’ve got you covered! 1. Filipinos Have Very Close Knitted Families Fernando Agustin is one of our Operations Managers here at Smiles and has been spearheading the training […]