Industry Thoughts and Comments

From our Leadership Team and Guest Contributors
The Pathway to Customer Retention for eCommerce in 2020
28
Jul
20

The Pathway to Customer Retention for eCommerce in 2020

Your customer retention rate doesn’t just speak for your products it speaks for your brand as a whole. According to Forbes, it costs seven times more to attract new customers than to retain existing customers, so… How Do You Retain eCommerce Customers?  For many, the internet has become the chosen place for people to shop. […]

6 Tips That Will Give You the Most Success in Outsourcing
16
Jul
20

6 Tips That Will Give You the Most Success in Outsourcing

It all comes down to gratitude… At Smiles, we’re enthusiastic about bringing you top tips on how to get the most success in outsourcing, because ultimately, our end goal is to make our partnership a prosperous success for your business. Over the years our senior managers have noticed that clients who are passionate about their […]

Throwback To Smiles’ Summer Party 2019 | Positive Vibes!
07
May
20

Throwback To Smiles’ Summer Party 2019 | Positive Vibes!

It’s time to throw it back to our Smiles On Demand Summer Party 2019! Why? Because positivity always prevails. 🙂 The past few weeks in the wake of the COVID-19 global pandemic the world started to feel a little heavy. Our response? To continue doing what we do best – SPREADING SMILES :). I hope […]

COVID-19 Reveals How Easy Working With Offshore Teams Is
19
May
20

COVID-19 Reveals How Easy Working With Offshore Teams Is

As the world pivots to remote work in the face of the Coronavirus pandemic, it has revealed to many businesses just how easy it is to work with offshore teams to get the job done.  At Smiles, we build expertly-managed teams in the Philippines and given our location, we’re no stranger to disaster, albeit it’s […]

Should I Outsource My Business Back Office to The Philippines?
28
Apr
20

Should I Outsource My Business Back Office to The Philippines?

Are you wondering if outsourcing your back office could benefit your business? In order for businesses to thrive, they need to focus their key resources on core business functions and operations in order to grow. For many companies scaling a businesses can be an uphill struggle. Why? Insufficient resources, unprepared infrastructures, and rising operating costs […]

How Customer Service Outsourcing Can Supercharge Your Revenue Growth
20
Apr
20

How Customer Service Outsourcing Can Supercharge Your Revenue Growth

At Smiles On Demand, customer service outsourcing isn’t just about saving you money… With the right oversight, training, and incentives, you can not only control costs you can supercharge your revenue growth! How? By spreading smiles and simplifying support you can scale your business quickly, catapulting its success to exponential growth. Know Your Strengths In […]