5 Things To Know When Working With Teams in The Philippines

5 Things To Know When Working With Teams in The Philippines

Are you thinking about working with teams in the Philippines, but want to know a little more about the cultural nuances and subtleties you may encounter first?

We’ve got you covered!

1. Filipinos Have Very Close Knitted Families

Fernando Agustin is one of our Operations Managers here at Smiles and has been spearheading the training for our agents regarding the cultural gap and nuances between the Philippines and the West.

“Let’s start on how the Filipino family is very closely knitted together”.

Having close family ties is an old, distinctive trait that Filipinos are well-known for.

When Fernando was young he had 3 generations of Agustin living in one house, including cousins, uncles, and aunts.

Similar upbringings are true of many other agents also working at Smiles.

How does this affect their work-life?

Filipinos extend the love and care from the family to the people around them at work which is, naturally, a welcome benefit.

Many Smiles agents refer to one another as an extended family, which means they are more likely to help each other out and pull together to get things done.

While some people in the West may view the fact that most Filipinos live with their parents as strange, being with family is a constant reminder to strive harder.


For Filipinos, there is no higher motivation than to provide for the family.

To do that, they will not only work hard but also find ways to put themselves in a position to succeed.

That’s why they are so driven to become more competitive and highly-skilled.

These kinds of ties at work make for a strong, progressive workforce.

2. Emotional Stability

Close family ties have also been linked to strong emotional stability in Filipinos.

The support at home and from extended family molds them in their younger years into strong, dependable and compassionate humans beings.

Recent studies have even proven that emotional stability equates to a higher EQ (a very desirable trait for a customer support rep).

teams in the Philippines customer service reps

Filipinos have proven themselves to be extremely emotionally and socially proficient in connecting with others.

3. Resiliency

In the worst possible times, Filipinos have shown remarkable resiliency and an ability to bounce back from the unthinkable.

History has shown how conflicts and environmental challenges have pushed Filipinos to despair, but in the face of adversity, they remain a shining example of resiliency.

Instead of wallowing in ill-fate they manage to pick themselves up and smile, rising above the challenges in front of them.

4. Adaptability

Filipinos are highly adaptable to different people, cultures, and situations, often making the best of what they have and finding pleasures in simple things.

Their reaction to adversity continues to amaze foreigners to this day.

People around the world are often astounded by images of children having fun swimming in floodwaters, or people in evacuation centers smiling and waving at cameras.

our team

There’s a real positive spirit that permeates the entire culture and helps them to adapt to challenges quickly.

In general, they are always able to find something pleasant amongst adversity and make the challenges they face work for them.

5. Hospitality

Finally, let’s talk about their world-famous hospitality which amazes anyone who has experienced it.

Filipinos receive guests, even strangers, in a warm and pleasant way, often going out of their way to make the visitor comfortable.

Foreigners who visit the Philippines often talk of the heartwarming kindness and generosity given to them by Filipinos during their visit.

They are the ‘take their shirt off their back for you’ kind of people.

Possessing a kind of compassion that not only feels sympathy but nudges them to give help and relief whenever and wherever they can.

Want to know more about the reality of working with teams in the Philippines?

Contact us today, we’ll be here to answer all of your questions.