At Smiles, we’ve helped clients of every shape and size launch successful teams in the Philippines. We’ve reduced costs, unlocked new efficiency, and become a local employer of choice.
Through it all, we’ve created a structured, proven process and a way of working that delivers results. But what really makes us special is our adaptability - and how our structure comes secondary to getting the results, performance and productivity you need.
Everything starts with you, in direct conversation with our CEO. We spend more time becoming experts in everything you do - so we can create a bespoke proposal that fits your business and budget.
We hand-select and pre-screen a shortlist of people with the expertise it takes to meet your requirements, with interviews conducted by you or our CEO. Then you make the final selection to guarantee the right match.
Once you’re up-and-running, we don’t stop. With regular calibration meetings and 24/7 support, we’ll always find new ways to optimise performance and productivity for your long-term growth and success.
Pre-employment screening at the most senior level. No-cost training periods. Convenient compliance. At Smiles, we think every business should be able to get the advantage of an offshore workforce without the risk or uncertainty.
Don’t spend anything until we’ve built a team you can trust. If we don’t find the right candidates, walk away with no financial impact.
Whenever someone is added to your team, spend two weeks training them at no charge-you only start paying us once your team is up- and-running.
With dedicated relievers at a ratio of 5-7 to 1, only Smiles protect you with fully-trained team members to cover absences and sickness.
Your only agreement is with us, and we’ll employ the members of your team. As a result, you get a full-time team without the hassle and complication of employing them directly.
With Operations Manager meetings every 1-2 weeks, you’ll constantly be aware of how your team is working - and we’ll resolve any potential issues in record time
We’re dedicated to the best data security - that’s why our compliance team monitors every employee to keep them compliant with your policies and any non-disclosure agreements.
We don’t believe that launching an offshore team should be just about saving money. With the right oversight, training and incentives, you can control costs while actively improving productivity and performance.
Once you’re up-and-running, there’s no middleman to slow you down - deal directly with your team with confidence that management is here when you need it.
We can link into your telecoms and IT - or give you free access to our fully-featured phone systems with IVR, skill-based routing and more.
Our strategic locations & low over heads mean we can charge you less -and, with a lower local cost of living, your team keeps more.
Included in your hourly price, our one-of-a-kind Smiles Performance Bonus program keeps employees motivated with the chance to earn up to 30% on top of their basic salary through good attendance, client satisfaction and policy adherence.
When you work with us, we’ll create a detailed operations manual that gives people in your team everything they need to thrive, meet your standards, and deliver true service excellence.
Like everything we do, our billing process is designed for simplicity. No clutter. No confusion.
Just a clear month-to-month process that makes tracking costs easier.
Let us find new operational efficiency and handle your back office processes on any scale. With Smiles, speed and quality finally go hand-in-hand.
Every employee dedicated to your account is charged at a fixed hourly rate in your local currency.
We’ll send an invoice at the start of each month for the previous month’s work - and give you a discount on your next invoice if you pay within 7 days.