Have you considered offshore outsourcing to reduce costs and increase efficiency for your business? At Smiles, we have a decade of experience providing high-quality customer service and back-office support.
At Smiles, we’ve helped clients of every size launch successful teams in the Philippines. We’ve reduced costs, unlocked new efficiency, and become a top local employer. So, whether you need a support team of 2 people, 5 people, or more, we provide the service you need, and we’ll grow with you.
We are fully committed to your success. In fact, our dedication is so strong that one of our largest clients recently invested in us. While we remain the family-run company that you know and trust, our expanded capabilities enable to better serve our customers and meet your evolving needs.
Now as a wholly-owned subsidiary of Vervent, Inc., Smiles continues to provide best-in-class service while maintaining the core values that have always been at the heart of the Smiles operation.
• Our agents deliver superior service and nurture strong relationships to leave a lasting impact with your customers
• Maximize productivity and performance with a results-oriented team motivated to achieve your business goals
• Transparent pricing with no hidden costs – with our all-inclusive hourly rate, you only pay for actual hours worked by your agents. This includes inbound and outbound calls
• Flexible, scalable teams tailored to your business objectives or fluctuating seasonal needs to support your growth
• We work closely with you to meet your goals, KPIs, and targets, and make sure that your dedicated agents are aligned with your objectives
• Smiles manages every aspect, from recruiting, training and performance management ensuring seamless and efficient operations
