Our Process
When you decide to partner with Smiles On Demand, the spirit of partnership is evident from the very beginning. We don’t build your team for you, we build your team together. You will be directly involved in review of applicant resumes, interviews, and candidate selection. You will be directly involved in the training process so that you can speak directly to your unique business needs.
You will be involved in ongoing coaching and communication with your team, truly making them a direct extension of your operation.
Smiles On Demand Outsourcing Process
Risk-Free Partnership
- Don't commit financially until we've built a trusted team for you
- If we don't find the right candidates, there's no financial impact on your business
Free Training Period
- When we add someone to your team, we provide two weeks of free training
- Only start paying us once your team is fully trained and operational
Resilience with Relievers
- Enjoy peace of mind with dedicated relievers at a ratio of 10:1
- Our fully-trained team members cover absences and sickness, ensuring uninterrupted operations
Eliminate Legal Liabilities
- Simplify your agreements by working directly with us.
- We handle the employment of your team members, eliminating legal complexities for you.
Regular Calibration Meetings
- Operations Manager meetings every 1-2 weeks so you’re informed about your team's performance.
- Any potential issues will be promptly resolved, ensuring smooth operations.
Robust Data Security
- Our dedicated compliance team monitors operations ensuring data security and adherence to all data protection policies.
- We provide static IP addresses or connect via site-to-site VPN.
Direct Communication with Your Team
- Enjoy direct interaction with your team, without any middlemen slowing you down.
- Our Operations Managers are always available when you need support.
Seamless IT Integration
- Benefit from deep integration with your existing telecoms and IT infrastructure.
- Alternatively, access our fully-featured phone systems with IVR, skill-based routing, and more.
Cost Savings & Employee Satisfaction
- Lower costs due to our strategic locations and efficient operations.
- Employees enjoy a higher standard of living due to the lower local cost of living.
Performance-Based Rewards
- Our Smiles Performance Bonus program is included in your hourly price.
- Motivate your team with the opportunity to earn up to 50% on top of their basic salary based on attendance, client metrics, and policy adherence.
Excellence through Clear Expectations
- We create a detailed operations manual tailored to your standards.
- Your team will have everything they need to thrive and deliver exceptional service.
