Outsourcing Services
Customer Service
Building a loyal customer base has never been easier. Give your customers the experience they need to love your product or service and become your biggest supporters.
24/7 Quality Coverage
Payments
Appointment Setting
Customer Inquiries
Customer Outreach
Order Processing
Loyalty Program Management
Service/Product Issues
Client Feedback Management
Concierge Service
Reservation Management
Housekeeping Management
Property Management Support
Back Office Support
Managing the day-to-day operations of your business is time consuming. Let our team take some of the work off your plate, so you can focus on growth.
Virtual Assistants
Data Entry
Content Management & Monitoring
Photo Evaluation
Background Checks
eCommerce Administration
Cross-System Data Entry
Data Tagging & Categorization
Inventory Management
Process Management
Software Testing
Accounting
Procurement
Delivery Scheduling & Coordination
AI Data Labeling & Management
How Can Your Business Benefit From Outsourcing?
Elevate the Customer Experience
24/7 customer service support with a 10:1 ratio of trained reliever agents to ensure your team is always working for you.
Multi-channel support including phone, email, live chat and more.
Give your customers the attention they deserve to create positive experiences with your brand.
Focus on Growth & Maximize Productivity
Outsourcing customer service and back-office tasks means getting your valuable time back to focus on strategic plans for growth.
Our virtual assistants have the skills and expertise to manage necessary and time-consuming tasks you don’t have the bandwidth for.
Get ahead of the competition by outsourcing a reliable team that works around the clock to tackle back-office tasks and support your customers.
Flexible & Scalable Support
Tailor the size of your team to align with your fluctuating seasonal demands.
Get 1-2 virtual assistants or a large team of 200 agents and dedicated account managers.
We recruit, hire, and train a custom team based on your business needs and goals.
Cost Effective Staffing Solutions
Get ~67%+ savings over US staffing & 20% savings over other Philippines BPO providers*
By outsourcing your back office and customer service tasks, you’ll free up your existing staff to focus on impactful, revenue-driving projects.
No upfront set-up costs, no long-term commitments, and 2 weeks of free training. You won’t spend anything until we’ve built a team you can trust.
*Average cost of US admin and back office staff is $18/hour, plus 35% ($24.30/hour) to cover HR, facilities, equipment, support and benefits, all of which Smiles covers in their average $8/hour rate.