Our Process
Smiles On Demand Outsourcing Process
Our journey to partnership begins with gaining a clear understanding of what your organization’s needs and goals are. Every business is unique, so we offer tailor-made solutions that empower you to grow and thrive in today’s competitive market.
Our team works with you to identify pain points, optimize processes, and present the right candidates.
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Risk-Free Partnership:
Don't commit financially until we've built a trusted team for you.
If we don't find the right candidates, there's no financial impact on your business.
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![Free Training Period Icon Free Training Period Icon](https://smilesondemand.com/wp-content/uploads/elementor/thumbs/Smiles_FTP_Icon_MAR142024-ql7zyr4eyqisemytwove3xl1itz22t8o2nm11j9m9s.png)
Free Training Period:
When we add someone to your team, we provide two weeks of free training.
Only start paying us once your team is fully trained and operational.
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![Resilience with Relievers Icon Resilience with Relievers Icon](https://smilesondemand.com/wp-content/uploads/elementor/thumbs/Smiles_RR_icon_MAR142024-ql7zzdojirdo5a228ymfrrw3s2vv7jq85r9ok6c64g.png)
Resilience with Relievers:
Enjoy peace of mind with dedicated relievers at a ratio of 10:1.
Our fully-trained team members cover absences and sickness, ensuring uninterrupted operations.
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![Eliminate Legal Liabilities Icon Eliminate Legal Liabilities Icon](https://smilesondemand.com/wp-content/uploads/elementor/thumbs/Smiles_LS_Icon_MAR52024-1-ql7zz81idr5y7ma95w6octbc7rnnxd3u4zcroikj5s.png)
Eliminate Legal Liabilities:
Simplify your agreements by working directly with us.
We handle the employment of your team members, eliminating legal complexities for you.
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![Regular Calibration Meetings Icon Regular Calibration Meetings Icon](https://smilesondemand.com/wp-content/uploads/elementor/thumbs/Smiles_RCM_icon_MAR142024-ql7zz9x6rf8iuu7iuwzxhsu9ejeecrbat8nqn2hqtc.png)
Regular Calibration Meetings:
Operations Manager meetings every 1-2 weeks so you’re informed about your team's performance.
Any potential issues will be promptly resolved, ensuring smooth operations.
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![Robust Data Security Icon Robust Data Security Icon](https://smilesondemand.com/wp-content/uploads/elementor/thumbs/Smiles_RDS_icon_MAR142024-ql7zzav0y99t6g65pfek2alpzx9rkgf15db84cgcn4.png)
Robust Data Security:
Our dedicated compliance team monitors operations ensuring data security and adherence to all data protection policies.
PCI/DSS and SOC2 Compliant
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Direct Communication with Your Team:
Enjoy direct interaction with your team, without any middlemen slowing you down.
Our Operations Managers are always available when you need support.
![Seamless IT Integration Icon Seamless IT Integration Icon](https://smilesondemand.com/wp-content/uploads/elementor/thumbs/Smiles_SITI_icon_MAR142024-ql7zzfk7wfg8shzbxzfowrf0yumlmxxou0kniq9ds0.png)
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Seamless IT Integration:
Benefit from deep integration with your existing telecoms and IT infrastructure.
Alternatively, access our fully-featured phone systems with IVR, skill-based routing, and more.
![Smiles Delivers Cost Savings Icon Smiles Delivers Cost Savings Icon](https://smilesondemand.com/wp-content/uploads/elementor/thumbs/Smiles_CS_icon_FEB272024-qkj3x7p2xsdr3euda6wqd0dti3a3qz1lqnpi4nuc5c.png)
![Smiles Delivers Cost Savings Icon Smiles Delivers Cost Savings Icon](https://smilesondemand.com/wp-content/uploads/elementor/thumbs/Smiles_CS_icon_FEB272024-qkj3x7p2xsdr3euda6wqd0dti3a3qz1lqnpi4nuc5c.png)
Cost Savings & Employee Satisfaction:
Lower costs due to our strategic locations and efficient operations.
Employees enjoy a higher standard of living due to the lower local cost of living.
![Performance-Based Rewards Icon Performance-Based Rewards Icon](https://smilesondemand.com/wp-content/uploads/elementor/thumbs/Smiles_PBR_icon_MAR142024-ql7zz8zckl78j88w0elaxb2st5j1527kh4095sj4zk.png)
![Performance-Based Rewards Icon Performance-Based Rewards Icon](https://smilesondemand.com/wp-content/uploads/elementor/thumbs/Smiles_PBR_icon_MAR142024-ql7zz8zckl78j88w0elaxb2st5j1527kh4095sj4zk.png)
Performance-Based Rewards:
Our Smiles Performance Bonus program is included in your hourly price.
Motivate your team with the opportunity to earn up to 50% on top of their basic salary based on attendance, client metrics, and policy adherence.
![Smiles Delivers Quality Results icon Smiles Delivers Quality Results icon](https://smilesondemand.com/wp-content/uploads/elementor/thumbs/Smiles_QR_icon_FEB272024-qkj3y3nle5li25jy3kq1psbhp6wl0okh71w0g2iy9s.png)
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Excellence through Clear Expectations:
We create a detailed operations manual tailored to your standards.
Your team will have everything they need to thrive and deliver exceptional service.