Our Process

Smiles On Demand Outsourcing Process

Our journey to partnership begins with gaining a clear understanding of what your organization’s needs and goals are. Every business is unique, so we offer tailor-made solutions that empower you to grow and thrive in today’s competitive market.

Our team works with you to identify pain points, optimize processes, and present the right candidates. 

Risk-Free Partnership:

Don't commit financially until we've built a trusted team for you.

If we don't find the right candidates, there's no financial impact on your business.

Free Training Period:

When we add someone to your team, we provide two weeks of free training.

Only start paying us once your team is fully trained and operational.

Resilience with Relievers:

Enjoy peace of mind with dedicated relievers at a ratio of 10:1.

Our fully-trained team members cover absences and sickness, ensuring uninterrupted operations.

Eliminate Legal Liabilities:

Simplify your agreements by working directly with us.

We handle the employment of your team members, eliminating legal complexities for you.

Regular Calibration Meetings:

Operations Manager meetings every 1-2 weeks so you’re informed about your team's performance.

Any potential issues will be promptly resolved, ensuring smooth operations.

Robust Data Security:

Our dedicated compliance team monitors operations ensuring data security and adherence to all data protection policies.

PCI/DSS and SOC2 Compliant

Direct Communication with Your Team:

Enjoy direct interaction with your team, without any middlemen slowing you down.

Our Operations Managers are always available when you need support.

Seamless IT Integration:

Benefit from deep integration with your existing telecoms and IT infrastructure.

Alternatively, access our fully-featured phone systems with IVR, skill-based routing, and more.

Cost Savings & Employee Satisfaction:

Lower costs due to our strategic locations and efficient operations.

Employees enjoy a higher standard of living due to the lower local cost of living.

Performance-Based Rewards:

Our Smiles Performance Bonus program is included in your hourly price.

Motivate your team with the opportunity to earn up to 50% on top of their basic salary based on attendance, client metrics, and policy adherence.

Excellence through Clear Expectations:

We create a detailed operations manual tailored to your standards.

Your team will have everything they need to thrive and deliver exceptional service.