Our Process
Smiles On Demand Outsourcing Process
Our journey to partnership begins with gaining a clear understanding of what your organization’s needs and goals are. Every business is unique, so we offer tailor-made solutions that empower you to grow and thrive in today’s competitive market.
Our team works with you to identify pain points, optimize processes, and present the right candidates.
Risk-Free Partnership:
Don't commit financially until we've built a trusted team for you.
If we don't find the right candidates, there's no financial impact on your business.
Free Training Period:
When we add someone to your team, we provide two weeks of free training.
Only start paying us once your team is fully trained and operational.
Resilience with Relievers:
Enjoy peace of mind with dedicated relievers at a ratio of 10:1.
Our fully-trained team members cover absences and sickness, ensuring uninterrupted operations.
Eliminate Legal Liabilities:
Simplify your agreements by working directly with us.
We handle the employment of your team members, eliminating legal complexities for you.
Regular Calibration Meetings:
Operations Manager meetings every 1-2 weeks so you’re informed about your team's performance.
Any potential issues will be promptly resolved, ensuring smooth operations.
Robust Data Security:
Our dedicated compliance team monitors operations ensuring data security and adherence to all data protection policies.
PCI/DSS and SOC2 Compliant
Direct Communication with Your Team:
Enjoy direct interaction with your team, without any middlemen slowing you down.
Our Operations Managers are always available when you need support.
Seamless IT Integration:
Benefit from deep integration with your existing telecoms and IT infrastructure.
Alternatively, access our fully-featured phone systems with IVR, skill-based routing, and more.
Cost Savings & Employee Satisfaction:
Lower costs due to our strategic locations and efficient operations.
Employees enjoy a higher standard of living due to the lower local cost of living.
Performance-Based Rewards:
Our Smiles Performance Bonus program is included in your hourly price.
Motivate your team with the opportunity to earn up to 50% on top of their basic salary based on attendance, client metrics, and policy adherence.
Excellence through Clear Expectations:
We create a detailed operations manual tailored to your standards.
Your team will have everything they need to thrive and deliver exceptional service.
