Industry Thoughts and Comments

From our Leadership Team and Guest Contributors
Top 5 Benefits of Getting COVID-19 Vaccinated
01
Dec
21

Top 5 Benefits of Getting COVID-19 Vaccinated

Did you know that we’re over 60% vaccinated at Smiles On Demand? However, we understand and know that is completely normal for many people to have their reservations, especially in the beginning. It’s been a whirlwind 2 years for everyone. And confusion and misinformation are everywhere! That’s why we’ve been working closely with  IATF personnel (Inter-Agency […]

Celebrating Halloween at Smiles On Demand 2021
02
Nov
21

Celebrating Halloween at Smiles On Demand 2021

Halloween hit different this year! You can still feel the good vibes buzzing in the air at Smiles On Demand. Here’s why: When our employees choose Smiles to build a worthwhile and meaningful career, we want them to be excited, motivated, and happy. So we do everything we can to show them how much their […]

On-Site COVID-19 Vaccinations at Smiles On Demand
13
Dec
21

On-Site COVID-19 Vaccinations at Smiles On Demand

We’re now offering on-site vaccinations at Smiles On Demand! As one of the fastest-growing BPOs in the region, we’re doing everything in our power to protect our people from the risk of COVID-19 and subsequent variants. That’s why we enlisted the help of IATF personnel (Inter-Agency Task Force For The Management of Emerging Infectious Diseases) […]

4 Types of Shopper and Their Customer Service Preferences
27
Oct
21

4 Types of Shopper and Their Customer Service Preferences

In this blog, discover the 4 types of shopper you may encounter in your business and their customer service preferences (informed by behavioural psychologists). Understanding how your customers make their purchasing decisions enables us to provide world-class tailored solutions that meet and exceed their needs. Great customer service = happy customers. Happy customers = improved […]

Send Business Soaring!  Capture The Chinese Market By Targeting These Industries
29
Sep
21

Send Business Soaring! Capture The Chinese Market By Targeting These Industries

The Chinese market is booming! Even in the midst of a global pandemic, it remains ones of the strongest and most dynamic economies in the world. If you want to make the most out of the business opportunities this presents, you need to know which markets are soaring and why. Identifying the Chinese Market High-Growth […]

15 Qualities You Need to Get a Good Customer Service Job
15
Oct
21

15 Qualities You Need to Get a Good Customer Service Job

Do you have what it takes to get a good customer service job? If you’re a people person building a worthwhile and meaningful career in customer service has never been so rewarding. Not all customer service jobs are created equal! Work for a business that has a great reputation, strives for excellence and offers a […]