Industry Thoughts and Comments

From our Leadership Team and Guest Contributors
How Many CSR Agents Do You Really Need?
25
Aug
21

How Many CSR Agents Do You Really Need?

Starting out when outsourcing you may be wondering “how many CSR agents do I need”?  That’s a great question!  And hopefully, after this blog something we have helped you answer.  Ensuring sufficient staffing is crucial.  With today’s consumers demanding 24/7 omnichannel customer support, you need to build a high-functioning team with the right amount of […]

3 Ways We’ve Boosted Data Security at Smiles On Demand
04
Sep
21

3 Ways We’ve Boosted Data Security at Smiles On Demand

Let’s talk security at Smiles On Demand!  In addition to all our high-tech protection measures, we go the extra mile to keep your businesses data safe.  2020 saw a huge surge in online activity due to the ongoing pandemic and while it was a saving grace for many businesses it opened us all up to […]

Why The Phone is Still The Most Important Customer Support Channel
03
Aug
21

Why The Phone is Still The Most Important Customer Support Channel

Are you weighing up the best customer support channel for your business? We’re here to help! In an ever-digitalizing world, at Smiles we can provide full omnichannel support to deliver world class customer service. As technology marches forward you may be wondering if phone support is still relevant? In this blog, discover why we think […]

Labor Shortages? Transforming the Great Resignation into The Great Hire (2021)
17
Jul
21

Labor Shortages? Transforming the Great Resignation into The Great Hire (2021)

If you’re experiencing labor shortages, you are not alone! Many countries are in the midst of what they’re calling “The Great Resignation”. As we navigate the ongoing pandemic together employees around the world are reassessing what they want from life, and what truly matters to them. For many people, returning to the office or workplace […]

How to Show Pride in The Work That You Do
30
Jun
21

How to Show Pride in The Work That You Do

It’s Pride Month! At Smiles we hope you take pride in your work because we certainly take great pride in having you as part of our team.  No matter your sexuality, gender, or colour, at Smiles On Demand, we believe in #equality in all senses of the word.   Celebrate.  Liberate.  Educate.  Wishing you all a […]

Celebrating Success With Business Team Support Lunch Outs
11
Jun
21

Celebrating Success With Business Team Support Lunch Outs

If you’ve been reading our blog for a while now, you’ll know at Smiles On Demand that we take celebrating success seriously. We love: Summer parties Xmas parties (all parties for that matter) Themed work events Team lunch outs And so much more! While the pandemic has made it difficult to celebrate how we would […]