Industry Thoughts and Comments

From our Leadership Team and Guest Contributors
Why Technology Can’t Replace the Human Experience
20
Jan
21

Why Technology Can’t Replace the Human Experience

Human touch plays a huge role in creating a unique connection, through empathy and passion and in delivering exceptional customer experiences. At Smiles, there’s no doubt at all that technology has enabled us to create innovative processes that allow us to do our job better. The key is to strike the right balance! People still, […]

13th-Month Pay Mandatory Benefit in the Philippines
18
Dec
20

13th-Month Pay Mandatory Benefit in the Philippines

Did you know that all employees at Smiles On Demand receive a 13th-month pay? What is 13th-Month Pay? Simply, the 13th-month mandatory pay in the Philippines is an additional amount of compensation for employees.  Our clients don’t pay this fee, we do. 🙂  At Smiles, we pay our 13th-month pay in two equal instalments…50% in […]

5 Self-Care Tips For You And Your Team During COVID-19 | BPO
21
Dec
20

5 Self-Care Tips For You And Your Team During COVID-19 | BPO

By prioritizing self-care we’re able to give the world the best of us,  instead of what is left of us.  Despite the capriciousness and unprecedented nature of 2020, it bodes well to acknowledge that human resilience prevails! Yet, for this resilience to consistently prevail amongst the uncertainty of our ever-changing world, we must replenish our energy […]

Why Outsource to The Philippines?
04
Jan
21

Why Outsource to The Philippines?

Location matters! Before you make any big outsourcing decisions it’s important you choose a country with the right combination of qualities your business needs to thrive… So, if you were to outsource to the Philippines what benefits does this reap? In this blog we’ll dive into the key factors that have earned our colorful nation […]

The Ultimate Guide To Outsourcing Tasks for Startups
10
Jan
21

The Ultimate Guide To Outsourcing Tasks for Startups

As a self-funded or crowdfunded startup, being savvy with your cash is, of course, at the top of your agenda.   Are you ready to maximise the impact of your expenditure?  Avoiding The Startup ‘Trough Of Sorrow’ As a pioneer team member, in the beginning, you might try to do everything at the same time due […]

What Does It Take To Become A Content Moderator?
13
Oct
20

What Does It Take To Become A Content Moderator?

Being a Content Moderator is sometimes brushed off as an ‘easy’ job… Yet, your company’s reputation, something which collectively, you’ve worked so hard to achieve and maintain, often hangs in the balance of the content moderator’s decisions. In this blog, I’ll use our experience and knowledge at Smiles On Demand to ameliorate your understanding of […]