Industry Thoughts and Comments

From our Leadership Team and Guest Contributors
The Importance of GDPR Compliance (for EU Involved Clients)
20
Mar
21

The Importance of GDPR Compliance (for EU Involved Clients)

Considering outsourcing? If your business stores or processes personal information about EU citizens within EU states, even if you do not have a business presence within the EU, you need a BPO who is GDPR certified. Is Smiles On Demand GDPR Certified? Yes. We became GDPR certified back in November 2020. Many large companies require […]

Healthcare BPO Growth & Forecast for 2021 and Beyond.
03
Mar
21

Healthcare BPO Growth & Forecast for 2021 and Beyond.

Since the pandemic, BPO healthcare demand has skyrocketed. Not surprising when you think of the many challenges healthcare providers are facing today. Their work can often be hindered by the administrative elements of the process. At Smiles, we offer customized solutions to help improve efficiency and organisation. With the help of the Filipino BPO market, […]

Why Choose a Career At Smiles On Demand?
24
Feb
21

Why Choose a Career At Smiles On Demand?

Are you hoping to start your career at Smiles On Demand? 2021 is proving to be a very exciting year for our BPO business in the Philippines. Despite the tumultuous year of 2020 and the many challenges, we all faced personally and professionally, in true Filipino style, we’re moving forward stronger than ever! The Smiles […]

Why Technology Can’t Replace the Human Experience
20
Jan
21

Why Technology Can’t Replace the Human Experience

Human touch plays a huge role in creating a unique connection, through empathy and passion and in delivering exceptional customer experiences. At Smiles, there’s no doubt at all that technology has enabled us to create innovative processes that allow us to do our job better. The key is to strike the right balance! People still, […]

The Trends Of BPO in 2021 & The Future
29
Jan
21

The Trends Of BPO in 2021 & The Future

Of course, we had to kick off the new year by sharing some insight into the top BPO trends we have already pre-empted to pick up in 2021! 🙂 So, what can, or should, you expect? Let’s dive in… 1. An Increase in Data-Driven Cloud Services What does this mean? As the world becomes increasingly […]

13th-Month Pay Mandatory Benefit in the Philippines
18
Dec
20

13th-Month Pay Mandatory Benefit in the Philippines

Did you know that all employees at Smiles On Demand receive a 13th-month pay? What is 13th-Month Pay? Simply, the 13th-month mandatory pay in the Philippines is an additional amount of compensation for employees.  Our clients don’t pay this fee, we do. 🙂  At Smiles, we pay our 13th-month pay in two equal instalments…50% in […]