Outsourcing tasks with a trusted, experienced BPO (Business Process Outsourcing) out of the Philippines and hiring a freelancer both aim to achieve the same goals: expand your bandwidth, elevate the customer experience, and grow your business.
Outsourcing with an offshore BPO gives you access to an experienced team of customer service agents or back-office support staff, dedicated to achieving your goals and KPIs. Trusted BPO like Smiles On Demand, can customize a team tailored to your unique business needs.
Freelancers are usually self-employed, with no formal organizational structure and take on tasks themselves, or delegate to outside resources. They may have a large book of business, and their bandwidth may fluctuate based on their other clients’ needs and goals.
Home-based freelancers usually work on multiple projects at once. They define their own hours and are often chosen for one-off jobs rather than long term contracts. Freelancers are responsible for their own internet, equipment, and set-up which doesn’t always assure reliability when serving your customers in your business’s name.
At Smiles, we invest in state-of-the-art communications technologies, which are regularly updated, backed-up, and maintained by our dedicated IT professionals. Our investments in sophisticated equipment, infrastructure maintenance, and security solutions ensure clients’ customers are handled with care and their sensitive data is kept safe. The best part? At Smiles, we build in resilience with relievers at a ratio of 1:10; we protect you with fully trained team members to cover absences and sickness.
Looking for the right freelancer can consume lots of time and effort. Not only that, but there’s also the need for constant clear communication between the client and the freelancer, so the requirements are understood by both parties.
Each party must know each other’s capabilities, limitations, and expectations. Hiring them for single, one-off projects or short contracts can be a great option for you.
At Smiles we avoid pitfalls freelancers incur such as juggling multiple clients and projects and instead pride ourselves on our slogan ‘Managed Teams in The Philippines’ – because we’re exactly that.
We create bespoke proposals and expert teams that fit your business and your budget. From there, we consistently optimize performance and productivity for your long-term growth and success with regular calibration meetings and 24/7 support.
Hiring and overseeing the work of one freelancer is fine, but if you need a team of 5, you will have to manage 5 individual relationships. With Smiles, you have just one relationship and we take care of the management / oversight aspect for the whole team in one go (which is included in the price), and it scales easily.
If the team needs to grow, we hire, train, onboard and oversee the new agent with minimal involvement from the client. Additionally, we provide Compliance and QA as part of our service (included in the price). With freelancers, you would have to hire additional support to manage QA and compliance, adding even more management burden.
Partnering with a trusted BPO is the best solution for your business if you need long-term support scalability, continuity, security, and reliability.
Home-based freelancers usually work on multiple projects at once. They define their own hours and are often chosen for one-off jobs rather than long term contracts. Freelancers are responsible for their own internet, equipment, and set-up which doesn’t always assure reliability when serving your customers in your business’s name.
At Smiles, we invest in state-of-the-art communications technologies, which are regularly updated, backed-up, and maintained by our dedicated IT professionals. Our investments in sophisticated equipment, infrastructure maintenance, and security solutions ensure clients’ customers are handled with care and their sensitive data is kept safe. The best part? At Smiles, we build in resilience with relievers at a ratio of 1:10; we protect you with fully trained team members to cover absences and sickness.
We believe every business should be able benefit off an offshore workforce without the risk or uncertainty.
We don’t believe that launching an offshore team should be just about saving money. With the right oversight, training, and incentives, you can control costs while actively improving productivity and performance.
Learn more about Smiles and our outsourcing capabilities and the industries we serve.
