Outsourcing Services

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Customer Service

Building a loyal customer base has never been easier. Give your customers the experience they need to love your product or service and become your biggest supporters.

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24/7 Quality Coverage

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Payments

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Appointment Setting

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Customer Inquiries

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Customer Outreach

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Order Processing

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Loyalty Program Management

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Service/Product Issues

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Client Feedback Management

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Concierge Service

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Reservation Management

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Housekeeping Management

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Property Management Support

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Back Office Support

Managing the day-to-day operations of your business is time consuming.   Let our team take some of the work off your plate, so you can focus on growth.

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Virtual Assistants

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Data Entry

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Content Management & Monitoring

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Photo Evaluation

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Background Checks

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eCommerce Administration

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Cross-System Data Entry

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Data Tagging & Categorization

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Inventory Management

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Process Management

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Software Testing

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Accounting

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Procurement

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Delivery Scheduling & Coordination

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AI Data Labeling & Management

How Can Your Business Benefit From Outsourcing?

Elevate the Customer Experience

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24/7 customer service support with a 10:1 ratio of trained reliever agents to ensure your team is always working for you.

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Multi-channel support including phone, email, live chat and more.

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Give your customers the attention they deserve to create positive experiences with your brand.

Focus on Growth & Maximize Productivity

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Outsourcing customer service and back-office tasks means getting your valuable time back to focus on strategic plans for growth.

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Our virtual assistants have the skills and expertise to manage necessary and time-consuming tasks you don’t have the bandwidth for.

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Get ahead of the competition by outsourcing a reliable team that works around the clock to tackle back-office tasks and support your customers.

Flexible & Scalable Support

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Tailor the size of your team to align with your fluctuating seasonal demands.

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Get 1-2 virtual assistants or a large team of 200 agents and dedicated account managers.

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We recruit, hire, and train a custom team based on your business needs and goals.

Cost Effective Staffing Solutions

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Get ~67%+ savings over US staffing & 20% savings over other Philippines BPO providers*

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By outsourcing your back office and customer service tasks, you’ll free up your existing staff to focus on impactful, revenue-driving projects.

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No upfront set-up costs, no long-term commitments, and 2 weeks of free training. You won’t spend anything until we’ve built a team you can trust.

*Average cost of US admin and back office staff is $18/hour, plus 35% ($24.30/hour) to cover HR, facilities, equipment, support and benefits, all of which Smiles covers in their average $8/hour rate.

Industries We Serve

We can tailor our outsourcing solutions to serve a variety of industries including, eCommerce, hospitality, SaaS, healthcare and more!
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